Boyan Metodiev

Hello, I want to ask you for help with this bookmaker. The problem is this - I bet electronic sports the winner of the game. The match ended 1: 1 and according to their rules all bets are refunded. Here's a picture of my bet on the site and its status: picture 1.
Further discussion will give an operator to find out what kind of mockery is all about:

Status: Connected
Lucas (Listening)
Lucas : Hi, my name is Lucas. How may I help you?
Boyan: Hello
Lucas: Hello Boyan!
Boyan: i have problem with my bet last night
Boyan: sec to login again in site to tell you
Lucas: What seemed to be the issue?
Boyan: i play esport
Boyan: and play win team 2
Boyan: score is 1:1
Boyan: i think my bet must be void
Boyan: refund
Lucas: I dont quite get the problem?

You betet on team 2 will win, but the game was in draw?
Boyan: my bet is sattled loos
Boyan: why
Boyan: lost
Boyan: yep
Boyan: i bet Match winner 2
Boyan: and game finish Draw
Boyan: why my bet is lost ?
Boyan: must be refund
Lucas: You bettet that Fnatic would win.
But they didnt.
Boyan: i read terms of esport
Boyan: sec
Boyan: Any Match/Map/Game two way markets are deemed void in case of a draw.
Lucas: They played Mirage right?
Boyan: ?
Lucas: The map they played, it was Mirage?
Boyan: sec
Boyan: i checked
Lucas: http://www.hltv.org/match/2303069-faze-fnatic-eleague-season-1
As you can see, it was no draw and Fnatic lost.
Boyan: sec
Boyan: i checked on e- ligue
Boyan: give me 5 min
Lucas: Sure np :)
Im here all morning
Boyan: http://www.flashscore.com/esports/ , http://www.scoreboard.com/en/match/fnatic-counter-strike-faze-clan-counter-strike-2016/2FesumC9/#match-summary i see info
Boyan: now i check on ....
Lucas: yes they won 1 match each.
The one you bettet on was: Faze 16-8

The other was 0-16

You betted sadly on Best of 1
Boyan: first game 16-3
Boyan: second game 8-16
Boyan: X
Boyan: can you helping me here Lucas
Boyan: here have error
Lucas: Sadly your bet was lost, as the bet was best of 1 game, and not best of 2 or 3.
Boyan: that is not ral
Boyan: 1 game with 1
Boyan: witch 1
Lucas: http://www.hltv.org/results/
As you can see they played single matches, and not best of 2 games.
Boyan: they always play 2 games
Boyan: just see here
Boyan: http://www.flashscore.com/esports/
Boyan: go 1 date back
Boyan: 1 day
Boyan: and you see
Boyan: format is 2 games
Boyan: my bet cant be only on 1 game
Lucas: I can check closer with our sports team, but as the bet was: Best of 1 game, and our official site says it was played 2 single games, we have settled after that.
Boyan: Lucas he agreed with me that there is a mistake. I do not bet on each game at a time - betting on the outcome of machs.
Lucas: he?
Boyan: sr bad english
Boyan: same is a futbol , you not count only first half - count entyre match
Lucas: Ours sports team is checking,
But its weird HLTV.org doenst have the game the other sites has.

They show : 16-8 and 16-0
Boyan: can you talk with yours suppport and give me information about that issue.
Boyan: agreed with me that bet on outcome of the match. Not in this case on half - 1 game
Boyan: brb 3 min
Boyan: sr im here
Lucas: Thanks for holding, and our sportsbook department have checked this closer with offical sites.

This is settled fine after our game rules.

FaZe won 16-8
Boyan: and second match is 16-3
Boyan: total 1:1
Boyan: http://www.hltv.org/match/2303068-fnatic-faze-eleague-season-1
Lucas: other game was 16-0

But bet was for only 1 game, the last one.
Boyan: hmm 16-0
Boyan: why the last 1
Boyan: bet is for first 1
Boyan: i win in that case
Lucas: It was stated the timeframe, thats why the last one
Boyan: You see here what nonsense is that .
Boyan: LOL
Boyan: How can we solve this nonsense
Boyan: you take only second game and i loos - is that right
Boyan: i bet on winner and you take my loos bet if have
Boyan: of 2 games
Boyan: Tell me honestly what do you think
Lucas: There is sadly nothing here to be solved from our end, this has been done correctly.

You placed on this match, and sadly the bet was lost.

Im sorry you were not aware that it was only for this map,
And in future events, if you are unsure, please take contact so we can assist.
Boyan: why you take second game ?
Boyan: wath time frame
Boyan: just explane me
Boyan: http://www.fnatic.com/content/96687/eleague-s1-week-4
Boyan: just see here
Lucas: When the bets was open, it was stated time frame on when game is played.

As there were over 45 minutes difference from games, you know its the 2nd one.
Boyan: where is that rull
Boyan: i read all
Boyan: but not see it
Lucas: When did you place the bet?
Boyan: ? in site
Lucas: At what time?
Boyan: sec to check - but there in no such rull
Boyan: 21:3
Boyan: 21:13
Boyan: first game is 22:30
Boyan: second 23
Lucas: its not a rule.
What I meant was, as there is stated the game starts at 23.00, thats why/how you know its game number 2 you bets on.
Boyan: ?
Boyan: no i not bet on game 1 or 2
Boyan: i bet on match
Boyan: format is 2 games
Boyan: and can be X
Boyan: in that case your rulls say void bet
Boyan: i not see mistake here
Lucas: The match was for game at 23.0 (mirage)
So FaZe won 1-0
Boyan: no match start 22.30
Boyan: and FAZE not won
Boyan: and
Boyan: Ok i just loosing here - i see your regulation
Boyan: and ask them for advice

Here is some info about that match - all dates is 15.06.2016 :
Now I need your help, what is wrong here and how to file a complaint and refund of bets. Please help by your side in this case. Money is not much, but the principle is important not to invent whatever they want.

At last first game i win my bet , and they go to second game and my bet is lost. That is nonsense. I bet on вwhole match no on first second game.

I hope the representative of parimatch include and help me. Here is a Spanish source:

Hello, again needs your help. Worried to write directly to the support team. I have a problem with following bet :Ставка №1066 (27/01/16 21:53) Сумма:30.00 EUR LIVE 0.00 EUR 27.01.16 21:30 Футбол. Статистика матча. . угловые Атлетико Мадрид - угловые Сельта : меньше(12.5) 2.03 6:7.
Statistics of the meeting is 12 corners. I think wrongly reported by your side - 13 corner, and my bet is a loser. I waited to board statistics in La Liga, but slow. Here result from other sources: http://www.sportal.bg/livescore/match.php?bf_football=8736162# ,
here is laliga : http://www.laliga.es/directo-otras-competiciones/temporada-2015-2016/copa-del-rey/9/atletico_celta .
recording the entire match: http://cdn.phoenix.intergi.com/19004/videos/4536622/video-sd.mp4.
I want to ask you for considering my bet and any adjustments thereto. I hope it will not be difficult.
Do not turn directly to the support team because last time I limited. Now I do not know what to expect.
Have a nice day.