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Конфискация баланса — William Hill — 17 Октября 2015

Сумма спора: USD 2 тыс.

Орфография и пунктуация автора жалобы сохранены.

Сделала ряд некрупных ставок, сначала все рассчитали, потом заблокировали счет. Указали в ответе на обращение в службу поддержки что я нарушила их правила. В принципе могли бы сделать возврат этих спорных событий, но они сказали что я теряю все деньги на балансе счета. До этих пари на счете было около 2000$. Впервые такое. Я не претендую на выигрыш, но мои деньги хотелось бы вернуть.

Описание ситуации с WillHill.

Good afternoon!
I would like to learn why blocked my game account and what should I do further? If I can’t bet at you, return my money.
Sincerely yours, Elena

Robert — 16/10/2015 03:37 PM
Hi Elena,
Thank you for your email.
Upon checking, I regret to inform you that your account has been permanently suspended by our Management Team due to violation of our website’s terms and conditions.
Unfortunately, that means that we would no longer be in a position to reactivate your account.
In Section 11 of the Terms and Conditions under the heading COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY it states:
11.1 The following practices (or any of them) in relation to the Services :
• abuse of bonuses or other promotions; and/or
• using unfair external factors or influences (commonly known as cheating); and/or
• taking unfair advantage (as defined in paragraph 11.5.3);
• opening any Duplicate Accounts; and/or
• undertaking fraudulent practice or criminal activity (as defined in paragraph 11.5)
Constitute «Prohibited Practices» and are not permitted and will constitute a material breach of the Terms of Use. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.

We hope we have helped in answering your query.
Should you have any further questions or queries, do not hesitate to contact us via our freephone numbers: U.K. 0800 085 6296 or 0300 123 0794 (UK Mobile freephone) / International: 00 800 3551 3551 or via our Live Chat Service: https://williamhill-lang.custhelp.com/ app/chat/chat_landing/ We are available 24/7.
Best regards,
William Hill Online
Customer Services

Thanks for your answer. I am respectful to your rules and provisions, but I ask to return me my money, at least what were on my account to disputable bets.
Sincerely yours, Elena

Robert — 16/10/2015 04:36 PM
Hi Elena,
Thank you for your reply.
We regret to inform you that we will not be in a position to refund the remaining balance on your account.
Please note that when an account is closed due to breach of our terms, any outstanding funds shall be forfeited by the account holder as per our general site rules.
Thank you for your understanding in the matter.
We hope we have helped in answering your query.

I categorically don’t agree with it! In general it is unclear why you so punished me. You didn’t like my bets, only you solved that I violated your rules and conditions. Unless someone proved that the match was with in advance known result? I will insist on return of my money and to address to all possible instances controlling your business. If you consider my bets violation, make return of a bet with quotations 1. Return my money!

Robert — 16/10/2015 05:07 PM
Hi Elena,
Thank you for your reply.
We are sorry to read that you are dissatisfied with the management decision taken in regard to your account.
However, please note that such decisions are not taken lightly and are a result of a full investigation of your account and transactions in it.
As such, the decision is final and it would need to remain.
We hope we have helped in answering your query.

I will protect the rights for money in all possible ways. You have no proofs of that I used any information. Though I ask to return me only that money which were on my account to disputable bets. It is the sum there are about 2000 US dollars

Комментарий РБ:

«Рейтинг Букмекеров» внимательно изучил жалобу и проконсультировался с букмекерской конторой. Служба безопасности букмекера уведомила игрока, что по матчу, на который была сделана ставка(-и), ставшая причиной подачи жалобы, ведется расследование на предмет неспортивной борьбы.

Мы не можем повлиять на сроки расследования или его результат. Советуем игроку обратиться к юристу для урегулирования этого спора в суде, если он не хочет ждать.
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