Конфискация баланса — 717 USD 18bet — 20 Марта 2019
Орфография и пунктуация автора жалобы сохранены.
Зарегистрировался в БК, сделал депозит со скрилла 100$ получил бонус в 100$
отыграл данный бонус и сделал запрос на выплату, у меня запросили документы для верификации, которые сразу были предоставлены, на следующий день, мне сообщили, что я нарушил правила отыгрыша бонуса и мне оставили на счету только сумму моего депозита.
Чуть ниже моя переписка с суппортом, говорят что им не понравились мои ставки и на этом основании и была конфискация выйгрыша.
переписку с суппортом прилагаю, также во вложении скрины всех моих ставок
Прошу помочь вернуть мне конфискованные средства, так как считаю, что играл нормально и ничем противоправным не замечен.
I have almost all the bets in the range of $ 50 to $ 100 and only a few bets of $ 150-300 and they are made for matches in the Champions League and the Europa League, as well as the Russian football championship where I put the martengeil methods on a draw.
Also, the rest of the rates were made with an increase after a loss, this is my financial model of rates.
I do not understand exactly how my game changed and why did you not like it?
I have accounts in other bookmakers and there are also different sizes of bets.
The size of the bets I did based on my confidence in the bets, I also had small bets that did not contribute to a quick win back bonus.
Reference to this paragraph of the rules, where there are no clear criteria, but only a subjective opinion is not fair to the players.
And it is not right to deprive me of fair winnings, I made quite a lot of bets and when I wanted to get my winnings, you report that I somehow bet incorrectly (
Please reconsider my decision and return my winnings to the account so that I can continue to make bets or be able to withdraw funds.
I am a player with a lot of experience betting over 15 years and faced the same situation and accusation for the first time (
Daniel N. (18bet)20 мар. в 19:42
Thank you for your reply.
The specific rule you violated is «(iii) Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus».
Basically you placed several bets with high stakes during your play and generated substantial winnings, afterwards you significantly reduced the stake. The number of bets you have with lower stakes is much more than the ones you made with higher stakes, and as of the above, it is considered as bonus manipulation.
We hope you find this clarification helpful.
On Wed, Mar 20, 2019 at 12:19 PM, Nickboiko wrote via Mail:
Please let me know what rates specifically were in violation of your rules?
I believe that I did not violate your rules and the confiscation of the winnings is illegal, please reconsider your decision, otherwise I will have to complain about you to the authority that issued you the license, as well as to other organizations protecting the rights of players.
On Wed, Mar 20, 2019 at 11:42 AM, Jayden R. wrote via Mail:
We are reaching you in regards to your recently claimed bonus and withdrawal request.
Section 9. Bonus rules, rule:
«12.1 Sports bonus manipulation is considered but not limited to:
(i) Placing bets on opposite outcomes or repetitive bets
(ii) Placing bets on your real + virtual balance more than twice in a row
(iii) Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus»
Section 9. Bonus rules, rule:
«7. In case of a bonus manipulation Shark77 Limited reserves the right to deduct the bonus and the winning associated with the bonus from the customer’s account.»
In accordance to the above, since a bonus manipulation has been established, we were obligated to redeem your winnings, hence only your deposit amount was returned back to your 18bet account.
If you need any further clarifications, please feel free to reach us back.
On Wed, Mar 20, 2019 at 10:25 AM, Nickboiko wrote via Mail:
I ask you to speed up the process of checking my account
On Tue, Mar 19, 2019 at 2:29 PM, Nick N. wrote via Mail:
Thank you for reaching us.
Your account is currently under review and your access to it has been restricted.
Once we have an update from our colleagues from another department, we will reach you back with an email.
On Tue, Mar 19, 2019 at 2:26 PM, Nickboiko wrote via Mail:
Why does my account have Account is currently suspended? when will it be unlocked?
On Tue, Mar 19, 2019 at 10:33 AM, Aiden M. wrote via Mail:
Thank you for sending us your documents, they have been forwarded to our Financial department and once they are done revising them, they will attend to your withdrawal request. As soon as we receive an update on this matter, we will inform you.
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